Returns

We are delighted to offer our customers free returns via AnPost. To return an item please follow the instructions below. Please allow 1 week from date posted for the return to be processed by us.

Unfortunately, we do not facilitate exchanges. Please return your item following the instructions below and place a new order for the item required.

Free Returns via An Post 

To return unwanted products, simply visit An Post’s website and Book a Return. Fill your information and drop it at your nearest post office or arrange to get it collected on a day chosen by you. 

Make sure to fill in the return information sheet you recieved with your order and indicate the reason for return.

As soon as it is received by us and checked that it is in its original condition (including original packaging) at PetfixClub head office we will issue a refund of the total cost of returned products through the original payment method.

We will not accept returns of personalised goods, made to measure goods, opened veterinary medicines and opened food.

Refunds will be processed as soon as possible, no later than 14 working days from when we receive the goods back into our warehouse.