Returns

Free Returns via An Post 

To return unwanted products, simply visit An Post’s website and Book a Return

Fill your information and drop it at your nearest post office or arrange to get it collected on a day chosen by you. 

As soon as it is received by us and checked that it is in its original condition (including original packaging) at PetfixClub head office we will issue a refund of the total cost of returned products through the original payment method.

We will not accept returns of personalised goods, made to measure goods, opened veterinary medicines and opened food.

Refunds will be processed as soon as possible, no later than 14 working days from when we receive the goods back into our warehouse.