Community Guidelines

The Petfix Club Community was created with one thing in mind; our shared love for our pets. We created the Community to enable members to connect and share in an open, positive and inclusive environment. These guidelines were set out to help us foster and protect this community. Most importantly we expect members to treat others with respect so that we can all continue to enjoy this community.

Although we encourage members to express themselves, there is some behaviour and content that we prohibit:

Bullying and Harassment

We have a zero-tolerance policy towards any form of bullying and harassment.

Hateful Conduct and Content

Hateful conduct and content of any kind is prohibited. Never threaten to harm a person or a group of people. Never post content that demeans or discriminates, or encourages others to demean and discriminate, against anyone based on their race, ethnicity, national origin, religion, gender identity, sexual orientation, age or disability status. Any content that encourages, incites or glorifies violence is deemed completely unacceptable. Similarly, do not post anything that encourages or glorifies the abuse of animals. Petfix prohibits content with an offensive or otherwise objectionable subject matter.


Please do not use these forums to submit or publish any marketing communication, to survey or study the Community, or to advertise or solicit for any business or enterprise. Direct links to other commercial websites are inappropriate. Those postings will be removed and can result in the suspension of your access to these services. Please do not reach out to members directly for any type of solicitation or gratis.

Sexually Explicit Content

Petfix does not allow content that is sexually explicit. Do not promote or distribute pornographic content on the Petfix Community, and never post sexual or suggestive content involving minors.

Illegal Content

Do not use the Petfix Community for any illegal activities or to post any illegal material.

Content that Violates Privacy Rights

Never violate, or threaten to violate, the privacy rights of any member. Do not post any personal or confidential information about anyone without their permission.

Content that Violates Intellectual Property Rights

We ask that when posting to the Petfix Community, please respect people’s copyrights, trademarks and other legal rights. Share only photos and videos that you’ve taken or have the right to share and don’t post anything you’ve copied or collected from the Internet that you don’t have the right to post.


The Petfix Community is a public forum widely accessible on the internet. Whenever participating in any online community, always remember that what you post is viewable by the general public. Please do not post any confidential, or potentially embarrassing information about yourself or anyone else. Posting someone else’s confidential information will result in the termination of your access to these services. Information that you should never post includes the following:

  • Your full name
  • Your telephone number
  • Your mailing address
  • Your email address
  • Your credit card number(s)
  • Your social security number
  • Your Passwords or Usernames
  • Order numbers
  • Other receipt information

If you violate these Community Guidelines we may remove the offending content, terminate your account, and/or notify law enforcement. The consequences for violating these Community Guidelines depend on the severity of the violation. We may delete the violating content and restrict your ability to post within the Petfix Community, and/or disable or terminate your account. We expect all Petfix members to honour these Guidelines, and we will do our best to enforce them fairly and consistently.

Petfix Club reserves the right (and has the responsibility) to refuse or discontinue any content (including adverts, promotions, images or text) if it (or the site or content to which it links) contravenes or may contravene any of the ASAI principles.

Help us protect the Petfix Club Community:

At Petfix, we take our role of protecting this community seriously, and we encourage members to help keep our community safe by reporting violations of these guidelines.  If you see any offensive, abusive, or otherwise inappropriate content (including posts, pictures and videos), please flag the content as inappropriate. will not discuss one user’s actions or account with any other user. That means we won’t tell the reported user who filed the report, but it also means we cannot tell the person making the report what action we’ve taken. We have a team that reviews these reports and works as quickly as possible to remove content that doesn’t meet our guidelines. 

For more information, check out our  Terms of Use.

Thank you for helping us create one of the best communities of pet owners in the world,

The Petfix Club Team